Tech Support
Ticket System

Hours of Operation: 24 Hours

 

The Best Way to Contact Support!

By contacting support here you will be put into our support ticket system and assigned a ticket ID #. This enables our techs to read all replies to and from Innerplanet.

If needed, your question or issue will be escalated to the next higher level of tech support until resolved.

 

Contact Innerplanet Tech Support Here

 

Tech Support
Live Chat

Hours of Operation: 24 Hours

 

Quick Questions

If you have a quick question this is the place to go.

Note: Passwords or billing problems cannot be addressed over live chat, please use our support or billing ticket system for this.

 


Tech Support
Phone

Hours of Operation: 24 Hours

 

Emergency (service down)

Talk to a live person 24 hours a day/night!

Please make sure that your website is not reachable before using our emergency phone line. Any other issues can be easily (and quickly) handled by contacting support through the ticket system or quick questions by using our Live Chat.



 


Sales Department
Ticket System

Hours of Operation:

24 Hours

 

If you have any questions before you sign up for an account at Innerplanet our friendly sales will be glad to answer! We monitor via mobile in addition. We never close!

 

Contact Sales


Pre Sales
Live Chat

Hours of Operation:
24 Hours

This is really our live tech support available 24 hours a day. However they are able and happy to answer (most) quick sales related questions.

Multiple/detailed/pricing questions should go to our sales department.

Please click the live chat button above.

 


Billing Support

Hours of Operation:

9:00 AM - 6:00 PM
Monday - Friday

 

Contact our billing department by clicking on the Yellow contact button below. Please be sure to check our frequently asked billing questions here before submitting a question.





Contact Billing

Management

Hours of Operation:
9:00 AM - 5:00 PM

Monday - Saturday

 

You may reach our upper management here. You will receive a reply within 24 hours. Monitored via mobile during off hours also.
Note: If you need technical support or a password reset please use one of the ways above.

 


Other Contacts

Innerplanet Web Hosting

13504 NE 84th Street
Suite 103-245 Vancouver, Washington
USA 98682

 

Company Fax:(888)-342-6039

 

 

 

 

 


 


 


Review Services

Hours of Operation:
24 Hours

 

If you have something to say about out products and services this is the place to sound off. If someone was extra helpful please let them know by submitting a short line or two.
We will then add it to our testimonial/reviews page for everyone to see!

 

 


When you submit a support ticket to our main support, sales, management or billing help desk, you will receive an email letting you know that we have received your request for help.

Included In this same email is a link that will log you into the help desk automatically. It is very important to be aware of this. since if for some reason you do not receive our response, you may login and view our answers this way. This is also a great way to look back on past tickets as well.

Note: All Times Above Are Pacific Time UTC/GMT -8 hours|