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Mar
9
Scheduled maintenance Friday night (03-11-2016) Main Node Reboot
Posted by Innerplanet Management on 09 March 2016 10:17 PM

-Scheduled maintenance Friday night (03-11-2016)

-Maintenance Window: 11:00PM PST – 12:30AM PST

-The Main Node will require a reboot.

-Reason for maintenance: Security Patch/Kernel Upgrade/Cloud Linux Features

-Expected downtime: 30 minutes or less.

 

We will be performing some essential maintenance on our VPS hardware nodes on the 11th of March 2016 between 11:00pm and 12:30am PST. During this maintenance window we will be performing an upgrade of node security and kernel upgrade, resulting in a server shutdown which will last for approximately 30 minutes.

Individual VPS containers may be unreachable for slightly longer than this while they are shut down and then restarted after the maintenance is completed.

Our main site, billing and support will be fully up and available during this time.


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Feb
22
Scheduled maintenance 02-21-2016
Posted by Innerplanet Sales on 22 February 2016 02:07 AM

Scheduled security maintenance tonight (02-21-2016)
Maintenance Window: 9:00PM PDT – 10:30PM PST
Both the Mars server and Mars DB server will require a reboot.
Reason for maintenance: Security Patch
Expected downtime 15 mins or less.


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Apr
3
New Backup System - Multiple restore points
Posted by Innerplanet Management on 03 April 2015 12:19 AM


All clients now have access to daily backups from within their cPanel. Actually 4 restore points are available. Today, yesterday plus weekly and monthly as well. Clients can access a whole home directory for complete restores or a single file.

To access:

Login to cPanel and scroll down to the files category and find the R1Soft Restore/Backups icon. 

Click on the icon and browse for the files you need.

 

 


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Feb
16
Scheduled downtime for our support desk and billing server (Jupiter)
Posted by Innerplanet Management on 16 February 2015 04:29 AM

On Monday, February 16th, 2015 at 10:00 PM EST our data center will begin migrating our Jupiter server to new hardware. The purpose of this migration is to decommission older hardware, and to upgrade this server to a more robust and stable version.
There will be some periods of downtime while the Jupiter is migrating, especially at the end of the migration, which ensures all settings and data are identical on the new machine.

This will affect our main website, billing and support desk including live chat.

->Important: NO client websites will be affected.

If you have an emergency during this time our phone support will still be available.

Thank you for your patience.
Innerplanet Web Hosting


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Dec
10
Venus Server Upgrade/Scheduled Maintenance Notice
Posted by Innerplanet Management on 10 December 2014 10:39 PM

On Saturday December 13th and Sunday December 14th we will be finishing up our upgrade of the Venus server. The purpose of this upgrade is to provide increased space (on all plans), enable a continuous data protection backup solution and also to increase redundancy.  

We expect only very short periods of interruption during the weekend..

Only accounts on the Venus server will be affected.

Time Window:  Starting Saturday 1:00AM December 13th, 2014 EST

Thank you for your patience, Innerplanet


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