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New Helpdesk
Posted by Innerplanet Sales on 21 September 2017 02:45 AM

This Helpdesk has been retired and is no longer being monitored. Please use our new support desk located at

Thank You, Innerplanet

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Billing System Upgrade
Posted by Innerplanet Management on 09 January 2017 05:55 PM

Hello, we are upgrading our billing system and you will see periods of downtime where billing may not be acceptable. We apologize for this and will have it fully operational later today.
Thank you for your patience. 

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All servers now have new SSL certificates installed
Posted by Innerplanet Management on 11 September 2016 03:30 PM

All servers now have new SSL certificates installed. This is done once the old SSL certificates are about to expire. This includes SSL for various services such as the server's hostname, cPanel, FTP, Exim etc.

In some remote cases you may see a security warning the first time you log back in to one of these services. However, all services are secure and it is safe to continue.

Thank You,

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Scheduled maintenance Friday night (03-11-2016) Main Node Reboot
Posted by Innerplanet Management on 09 March 2016 10:17 PM

-Scheduled maintenance Friday night (03-11-2016)

-Maintenance Window: 11:00PM PST – 12:30AM PST

-The Main Node will require a reboot.

-Reason for maintenance: Security Patch/Kernel Upgrade/Cloud Linux Features

-Expected downtime: 30 minutes or less.


We will be performing some essential maintenance on our VPS hardware nodes on the 11th of March 2016 between 11:00pm and 12:30am PST. During this maintenance window we will be performing an upgrade of node security and kernel upgrade, resulting in a server shutdown which will last for approximately 30 minutes.

Individual VPS containers may be unreachable for slightly longer than this while they are shut down and then restarted after the maintenance is completed.

Our main site, billing and support will be fully up and available during this time.

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Scheduled maintenance 02-21-2016
Posted by Innerplanet Sales on 22 February 2016 02:07 AM

Scheduled security maintenance tonight (02-21-2016)
Maintenance Window: 9:00PM PDT – 10:30PM PST
Both the Mars server and Mars DB server will require a reboot.
Reason for maintenance: Security Patch
Expected downtime 15 mins or less.

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