How do I access my online control panel (cPanel)?
Posted by Innerplanet Sales on 18 August 2008 07:39 PM
There are several ways to access your cPanel, however we suggest one of the two ways below.
We now provide a handy login form at https://innerplanet.com/login.php. We suggest using this form, as it is the easiest way to login.
For example, if your account is on our Venus server you may access your cPanel like this:
If your account is on the Mars server, you may access your cPanel like this:
And so on......
Some people prefer to login another way to cPanel, using their domain name like this: https://yourdomain.com/2083 or https://yourdomain.com/cpanel
Basically, what is happening here is the SSL certificate (for https access) was issued to the servername.innerplanet.com:2083 and the domain actually being accessed is yourdomain.com:2083. So, the browser gets concerned and will show the error. Nothing to be alarmed about; perfectly routine and normal operation. Even though you see the error, logging in this way is totally secure.
Note:, If you have trouble logging into your cPanel, here are some things to try before contacting support.
1. ) If you receive a "Page not found" error or something similar when trying to login to your cPanel from the new login page please type your domain name in the login boxÂ without the www. Example-> innerplanet.com instead of www.innerplanet.com. Of course,Â use your domain name instead of innerplanet.com.
3.) Temporarily disable any firewall/virus software that you may have on your computer (Warning, this may leave your computer vulnerable to any outside attacks, only disable it long enough to troubleshoot this issue).
5.) Please remember that your login is cAsE sensitive and check to see if you have your Caps lock on.