Knowledgebase: Terms of service
Billing Policy
Posted by Innerplanet Sales on 12 September 2003 09:08 AM
Billing Policy
All customers of Innerplanet must abide by all the terms set forth in this and all other policies. Violation of any of these terms can and will result in the immediate termination of an account with no refund including any pre-payment. Billing payment is due on the anniversary sign-up day of the month.
 
1. Payments via Credit Card:
Innerplanet accepts payment via Visa, Master Card and American Express. Usage of a credit card indicates an authorization to cover all future monthly or pre-arranged payments fees. Credit cards will be charged on the anniversary sign-up date.
 
2. Payments via Check:
We are sorry but Innerplanet no longer accepts payments via check.  

3. Payments via International Checks:
We are sorry but Innerplanet no longer accepts payments via check. 
 
4. Late Payments:
When customer payments are late (5 days), the account(s) will be suspended unless arrangements have been made. The customer will have the option of reactivating the account after paying the full amount of the invoice due and an additional fee of $15.00 will be assessed for reactivation.
5. Accounts with Non-Usable credit cards:
Credit cards on file are non-usable when any of the following occur:
a. The card has expired;
b. The card declines our charges for any reason;
c. The card is reported lost or stolen;
d. The card is declared invalid by our processing system.

If a credit card payment fails, the customer will be sent an e-mail and/or postal notice to rectify the situation either with a new payment method or by updating the credit card information. The customer’s account(s) will be suspended 5 days after notice has been sent if there is no payment or contact made. The customer will have the option of reactivating the account after paying the full amount of the invoice due. An additional fee of $15.00 will be assessed for reactivation. The reactivation fee is non-negotiable.
 
6.Frequently Delinquent Policy:
Innerplanet considers a customer to be "frequently delinquent" after the third past due or credit card problem notice within any one year period. Customers who become "frequently delinquent" are required to have a positive account balance at all times to receive continued service. On the 30th day of any month, a "frequently delinquent" customer must have enough money in his/her account to cover the next month’s hosting fee. When a "frequently delinquent" customer fails to have sufficient funds to pay for the next month of service, the account will be suspended immediately and the account will remain suspended until the end of the month and cancelled if there is no payment made. This policy applies to all payment methods. This policy is non-negotiable.
 
7.Cancellation Policy:
A cancellation will only be accepted if it is done by one of the following methods:
 
A. The customer must submit his/her virtual authorization by requesting cancellation via email to:
billing@Innerplanet.com
The request must include the following information:
Account name and password
Cancellation request
 
B. The customer must also fax a cancellation request to 360-433-2401.
The request must include the following information:
Account name and password
Cancellation request
Signature of account owner
When a cancellation request is made, Innerplanet will immediately remove all configuration information as well as all contents of the account. This will include any unread e-mail left on the Innerplanet servers.
 
8. Refund Policy:
If an account is canceled within the first 30 days of service, the customer will receive a full refund of all account fees except overages. This 30 day policy shall include the 30th day. Any over usage fees including but not limited to additional bandwidth will not be refunded. Domain names are not refundable.
 
9. Refunds after the first 30 days:
All service rendered to date will be billed and must be paid in full.
 
10. Billing Records:
The customer is responsible for keeping records current at all times. Innerplanet is not responsible for actions that are taken as a result of customer’s failure to respond to Innerplanet notifications.
 
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