Knowledgebase: Usernames/Passwords
I lost my password. How do I get it?
Posted by Innerplanet Sales on 12 September 2005 12:30 AM



cPanel/FTP Password

If you have lost your cPanel/FTP username and password, please contact support from the email address that you signed up with (the account email) and ask them for a "password reset".


Billing Password

If you have forgotten your client billing password, go to and input the email address you have setup as your main billing contact. Normally the email account you signed up with.The billing system will auto-mail you a link back. Please follow the directions to complete the password reset.

If you have any questions or trouble please contact billing at





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