Knowledgebase: Billing
Billing Policy
Posted by Innerplanet Sales on 14 September 2005 12:55 AM
Billing Policy
All customers of Innerplanet must abide by all the terms set forth in this and all other policies. Violation of any of these terms can and will result in the immediate termination of an account with no refund including any pre-payment. Billing payment is due on the anniversary sign-up day of the month.

1. Payments via Credit Card:
Innerplanet accepts payment via Visa, Master Card and American Express. Usage of a credit card indicates an authorization to cover all future monthly or pre-arranged payments fees. Credit cards will be charged on the anniversary sign-up date.
2. Payments via Check:
We are sorry but Innerplanet no longer accepts payments via check.

3. Payments via International Checks:See Above

4. Late Payments:
When customer payments are late because of a declined payment our billing system will automatically send out a reminder. If the customer does not respond to the billing system email the billing system will then send out a 24 hour notice of suspension.If past due invoice is not paid within 24 hours of this notice the site is shut down and a reactivation fee is added. To reactivate the account the client will need to pay the invoice in full. Once this is done the billing system will reactivate the account.
5. Accounts with Non-Usable credit cards:will have the option of reactivating the account after paying the full amount of
Credit cards on file are non-usable when any of the following occur:
a. The card has expired;
b. The card declines our charges for any reason;
c. The card is reported lost or stolen;
d. The card is declared invalid by our processing system.

6.Frequently Delinquent Policy:
Innerplanet considers a customer to be "frequently delinquent" after the third past due or credit card problem notice within any one year period. Customers who become "frequently delinquent" are required to have a positive account balance at all times to receive continued service. On the 30th day of any month, a "frequently delinquent" customer must have enough money in his/her account to cover the next month?s hosting fee. When a "frequently delinquent" customer fails to have sufficient funds to pay for the next month of service, the account will be suspended immediately and the account will remain suspended until the end of the month and cancelled if there is no payment made. This policy applies to all payment methods. This policy is non-negotiable.

7.Cancellation Policy:
A cancellation will only be accepted if it is done by the following method:
The customer must submit his/her cancellation via the client billing area at

a. Login to your client area at:
Use your billing login email.

The billing password may be found in your welcome email. If you have forgotten your billing password or have misplaced it, a link is provided to reset it at:

b. After you login, click on "Services" > then "My Services".
c. Click "View Details" next to the account you wish to cancel.
d. Then go to Management options. There you will see "Request Cancellation" at the bottom. 

8. Refund Policy:
If an account is canceled within the first 60 days of service, the customer will receive a full refund of all account fees except overages. Any over usage fees including but not limited to additional bandwidth will not be refunded. Domain names are not refundable.

9. Refunds after the first 60 days:
All service rendered to date will be billed and must be paid in full.

Please contact Innerplanet Billing department if you have any questions not covered above.
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