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Knowledgebase : General Questions / FAQs
When you enter the R1Soft Backup interface, you will have access to the backup of files within your account. The backup looks like the virtual site directory as if you are using FTP to access your site. 1. Login to your cPanel and scroll down to the _FILE...
There is always some confusion when it comes to the difference between addon domains, sub domains and parked domains.Addon Domains An addon domain is just like having a separate web site. The addon domain will be hosted or pointed to a folder in your pub...
AWSTAT provides a wealth of information on visitors to your site. Below are some explinations on using it. AWSTATS can be accessed by logging into your cPanel and clicking on "WEB/FTP STATS" ------------------------- The first things you will see ...
Yes, you can access your site by either the URL http://www.yourdomain.com or http://yourdomain.com.
Yes, you can set this up through your cPanel at no extra charge. For example, you could have johndoe.com, janedoe.com, and mywebsite.com all point to the same website.
Additional disk space can be added to your account at any time. Additional disk space is $10/500MB per month.  To request extra disk space, simply submit a support ticket and tell us how much you require in multiples of 500MB. We can add space to your ...
No problem! Just be sure to specify that you are requesting a transfer and NOT a new domain when you setup your account. You should keep the service with your current provider while waiting to complete the transfer process.
Please click here for the CGI-Mail user's manual.http://web.mit.edu/wwwdev/cgiemail/user.html
If you would like to check your disk space that you have used please login to your cPanel. On the left side near the top (in the Stats area) you will see your disk space usage. If you would like to check which files/directories are taking up the mos...
No. Because of the extremely high bandwidth needed to serve most adult content sites, we cannot allow our customers to have adult content on their web sites. This ensures that our level of service remains reliable and that bandwidth is available for all c...
Refund Policy:Innerplanet stands behind the products and services that we offer 100%. You won't find a more attentive and friendly web host anywhere. However, if you want to cancel in the first 60 days after signup, all Innerplanet plans carry a full 60 d...
Yes! Innerplanet offers a wide range of ready to run cgi scripts with all of our hosting plans. These scripts can be installed through your cPanel and include Guestbooks, FormMail (for emailing form results), Hit Counters, Shopping carts, Clocks, and many...
There are several ways to access your cPanel, however we suggest one of the two ways below.We now provide a handy login form at https://innerplanet.com/login.php. We suggest using this form, as it is the easiest way to login.  H...
    1 To access the Backup Menu, login to your cPanel and click on the icon above the words Backup on the main screen of your cPanel interface. 2 Click on download a home directory Backup. 3 Save the file to your local comput...
We are always sorry to see you go, however if you must cancel your account for some reason you will need to do the following:To cancel your account: 1. Login to your client area at: https://innerplanet.com/whmcs/clientarea.php Use your billing logi...
How do I change the name servers for my domain name at Yahoo? To access the Domain Control Panel:   1.. Visit your Business Control Panel page. You will be asked to sign in if you haven't already done so.  2.. Once signed in, you will see modules for ea...
Choose your hosting plan, make sure to ask any questions you may have, then sign up via our secure order form. Payment can be made with your Visa, MasterCard, American Express, and PayPal. We will contact you with all of the details required to get you...
Login to your cpanel. Go down to CGI Center and click the icon. Scroll about halfway down the page and click counter Select the options. Main options include: A-Select counter, clock, or date  B-Select your time zone C-Select Styles / See Styles D-When ...
You can check your bandwidth usage by logging into you cPanel. About half way down in the left side panel you can check your website bandwidth.
Normally you can expect it to take between 24 and 72 hours for it to propagate througout the Internet. Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), Internet providers around the world must upd...
Your account will normally be active within one hour or less. Credit card payments are authorized in real time, however each order is checked/verified by a real human so some accounts may take a little longer than others. After your sign-up is complet...
Each night, a full backup is made to a separate hard drive within the local machine. In addition all servers are Raid enabled, which means data is written to a mirrored drive in real time (at the same time). In the event of a hard drive failure, there wil...
OVERVIEW Your DNS cache stores the locations (IP addresses) of web servers that contain web pages which you have recently viewed. If the location of the web server changes before the entry in your DNS cache updates, you can no longer access the site. Som...
OVERVIEW Mailing lists allow you to use a single address to send mail to multiple email addresses. HOW TO CREATE A MAILING LIST cPanel includes an interface that allows you to define a name, password, and domain name for the mailing list. To a...
  To stream RealMedia content using HTTP: Copy your encoded RealAudio or RealVideo files (files with the .ra or .rm extensions) to your World Wide Web server. Use a text editor (such as Notepad) to create a metafile containing a RealAud...
If you registered your domain somewhere else and you would like to transfer your domain to our domain registrar, you will need to do the following:Contact us and let us know you would like to transfer your domain. You should receive an online invoice for ...
Below are some of the most well known search engines. You can submit your site manually by using the links provided. Note: Some search engines take up to 6-8 weeks to index your website. GOOGLE https://www.google.com/webmasters/tools/submit-url?c...
If you have uploaded your website and you are still seeing the "Welcome to Innerplanet" page, follow the steps below:- Clear your web browser cache and then hit refresh on your web browser. - Make sure that your website has been uploaded to the...
No, we are not a reseller for another hosting company. We have our own servers.
These can be used to redirect users to a new section of the site or to a new domain name all together when you change your file location(s) and there are several outside links pointing to it. You "Redirect" and point to the new location. This wa...
Typical server specs are as follows: All servers are manned and watched 24 hours a day. In the event of a problem or high load, our techs immediately login and diagnose the issue. ---------------------------------------------------------------------...
Yes, of course! If you do not see any plan that will fit your particular needs, just let us know. We will be glad to work with you on any combination of features and price.Please let our sales people know what you need and they will get right back to you ...
What is a Parked Domain?Actually, this has a couple of different meanings and is a little confusing to first time webmasters.1. The domain is parked on top of an existing account. Here is an example: Let's say you own abc.com, but you also own abc.net,...
What is an Add-On Domain?An add-on domain is a new domain name that points to a subdirectory within your existing domain hosting account, where the website for the new domain will reside. Add-on domains must be registered domain names that you own, and th...
When shopping for web hosting, a very common concern, and legitimate one, is the amount of bandwidth you will need. When you are buying insufficient bandwidth, you might find yourself in two undesired situations: paying, usually high fees, for the extra b...
This e-mail message will welcome you to our service and provide all of the information that you will need to get started uploading your files to our server, create mail accounts and support contact details. You can contact us via e-mail at any time 24/7/3...
FILE MANAGER is located within your cPanel and allows you to modify the files and contents of files that are part of your website. The FILE MANAGER allows point and click uploading, editing, copying, and more. It is included free with every Innerplanet ac...
Thw path to perl is: /usr/bin/perl
The path to send mail is:   /usr/sbin/sendmail
Login to your cPanel and click on CGI Center. Then click on Counter. You will have the choice to add a counter, clock, or date to your website in many different colors and backgrounds.
When you signup with us, you will be given the option to register a new domain name or use your own. Domain names at Innerplanet are $12.99.
The main reason for having a static IP address is that you can only use SSL encryption (the stuff that makes e-commerce happen) on a static IP address. In order for a person to transmit sensitive data over the Internet at times this data must be encrypted...
You will have unlimited access to your site via FTP or FrontPage 24 hours a day, seven days a week.