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Knowledgebase : Support Desk Help
Just log into the help desk using the login link you have been provided within our first email response after a new ticket has been submitted. Once logged in, click on " Ticket List" (under the grey navigation bar located at the top of the page)...
How do I respond to Help Desk replies? To reply directly to a ticket, simply log into the help desk using the link you have been provided. This link is always in the first email you receive back from us after creating a new ticket. You can also ...
To contact our support team through the support desk, simply click on "Contact Support" at https://innerplanet.com/fusion/ [1] - Select the department you wish to contact (Main Support, Management, Billing, Sales, etc) - Fill in your name and email ...
If you have misplaced the email containing your login link for the help desk, just click the link titled "Lost Password" on the login box. Enter in your email address, and your password will be emailed to you. If you still experience problems, s...
Yes. Any emails sent to our support email addresses will still be seen by us and create a ticket in our help desk. However, we will need to get your login and other assorted details from you that normally are input into the support desk form when you subm...
Having a support desk provides some great advantages over email. Although we send all our responses to customers via email, it is not uncommon for these emails to become trapped by spam filters, deleted as junk, or not be delivered for one reason o...