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Knowledgebase : New Client Questions
There are three ways to contact our support team 24 hours a day by our sate-of-the-art ticket system, Live chat, or by emergency toll free phone support. The best way to contact us is by our ticket system located here: http://www.innerplanet.com/support...
Can I upload my site from within my cPanel control panel? Yes, the Online Control Panel has a file manager system built into it that you can use to upload your site. Please see the documentation within the Control Panel for how to use this. You can als...
No, of course not. Even though we sell domains at great prices, you are more than welcome to purchase your domain anywhere you wish and they will work just fine with our services. You can check to see if a domain name is available here: http://www.inner...
No you really don't need to know about FTP to upload your site, but it certainly helps.FTP is one of the most common ways to upload/publish your site but it is not necessary to really know anything about it especially if you are just starting out. There a...
There are several ways to access your cPanel, however we suggest one of the two ways below.We now provide a handy login form at https://innerplanet.com/login.php. We suggest using this form, as it is the easiest way to login.  H...
Please login to the client billing are at: https://innerplanet.com/whmcs/clientarea.phpYou will need your client billing login details. This differs from your control panel (cPanel) login and can be found in your welcome email. If you need to have your cl...
You normaly receive your welcome email right after your account has been setup.  If you did not receive it for some reason or you have misplaced it, you can still retrive it. Please login to the client billing area at https://innerplanet.com/whmcs/client...
This article assumes you have already logged into your cPanel and have created your email accounts. You can login into your email accounts from any computer in the world connected to the Internet using Webmail. Webmail is included with every hostin...
OverviewA mailing list can simplify sending messages to a large group of people and comes with each hosting plan. You can add a group of email addresses to a mailing list to avoid typing in those addresses each time a mailing is sent. This can be very use...
After you sign up for your new hosting account, you will be sent a conformation email. This email should arrive very shortly. It will basically confirm that we have received your order and is awaiting human conformation that all information is correct and...
You do! You are free to do anything with your domain name you feel. It is totally owned by you.
There are two separate sets of usernames and passwords as outlined in your welcome email. It has all your information to get started including your cPanel user and pass. If you did not receive it, please check your spam folder as it may have gone ther...
There is always some confusion when it comes to the difference between addon domains, sub domains and parked domains.Addon Domains An addon domain is just like having a separate web site. The addon domain will be hosted or pointed to a folder in your pub...
What is a Parked Domain?Actually, this has a couple of different meanings and is a little confusing to first time webmasters.1. The domain is parked on top of an existing account. Here is an example: Let's say you own abc.com, but you also own abc.net,...
What is an Add-On Domain?An add-on domain is a new domain name that points to a subdirectory within your existing domain hosting account, where the website for the new domain will reside. Add-on domains must be registered domain names that you own, and th...
FTP stands for File Transfer Protocol. It is the standard way by which files are transferred from one computer to another. FTP is the recommended way to upload files to our servers. FTP also allows you an easy way to change things such as permissions o...
All of your web pages and files will need to go into the public_html/ directory.  Web pages and files uploaded outside of this directory will not be seen on the Internet. Of course you can upload to any directory below the public_html/ directory . An exa...
Will my credit card or PayPal account get charged automatically or will I have to login each pay period and pay for my account manually? Each account is setup to be charged automatically on the anniversary date of signup, This can be every month, three...
Of course not! Your account will never go up in price. This is a common ploy by some unscrupulous web hosting companies to do to make it look like their prices are lower at first and then jack up the price later down the road. All Innerplanet web hostin...