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Knowledgebase : Troubleshooting
OVERVIEW Your DNS cache stores the locations (IP addresses) of web servers that contain web pages which you have recently viewed. If the location of the web server changes before the entry in your DNS cache updates, you can no longer access the site. Som...
One of the techs has asked me to do a traceroute or tracert; how do I do this?A traceroute (or tracert) shows the path to the server: You can do this on a Windows computer via the following steps: 1. Click Start, then Run, type cmd and click OK. 2. Typ...
Ping (also written as PING or ping) is a utility that you use to determine whether or not a specific IP address is accessible. Ping works by sending a packet to a specified address and waiting for a reply. Ping is used primarily to troubleshoot Interne...
How do I find out what my local IP address is? Please go to:http://www.whatismyip.com/At the top of the page will be your IP address. This is useful when our techs are investigating a problem for you where you are not able to connect to our server(s). T...