Scheduled server maintenance (Resolved)
  • Priority - Critical
  • Affecting System - Main Node
  • Scheduled server maintenance requires server reboot

    Our system admins will be upgrading the server that your account is on Saturday August 20th, 2016. 
    This will require a reboot of the servers. Your website and related services will be offline for a brief period.
    Downtime is not expected to last more than 30-45 minutes. 
    The Window for this will start at 11:00pm PDT. 

    Reason for maintenance:
    Kernel Upgrade 
    Rectify recent cPanel errors


    Thank you for your patience,

    Innerplanet

  • Date - 08/20/2016 10:43 - 08/21/2016 00:00
  • Last Updated - 07/20/2017 00:34
Scheduled Maintenance Main Node Reboot (Resolved)
  • Priority - High
  • Affecting Server - Venus
  • -Scheduled maintenance Friday night (03-11-2016)

    -Maintenance Window: 11:00PM PST – 12:30AM PST

    -The Main Node will require a reboot.

    -Reason for maintenance: Security Patch/Kernel Upgrade/Cloud Linux Features

    -Expected downtime: 30 minutes or less.

     

    We will be performing some essential maintenance on our VPS hardware nodes on the 11th of March 2016 between 11:00pm and 12:30am PST. During this maintenance window we will be performing an upgrade of node security and kernel upgrade, resulting in a server shutdown which will last for approximately 30 minutes.

    Individual VPS containers may be unreachable for slightly longer than this while they are shut down and then restarted after the maintenance is completed.

    Our main site, billing and support will be fully up and available during this time.

  • Date - 03/09/2016 23:00 - 08/20/2016 10:56
  • Last Updated - 03/09/2016 14:28
Scheduled security maintenance on Mars server (Resolved)
  • Priority - High
  • Affecting Server - Mars
  • Scheduled security maintenance tonight (02-21-2016) 

    Maintenance Window: 9:00PM PDT – 10:30PM PST 
    Both the Mars server and Mars DB server will require a reboot. 
    Reason for maintenance: Security Patch
    Expected downtime 15 mins or less.

  • Date - 02/21/2016 21:00 - 03/09/2016 14:22
  • Last Updated - 02/21/2016 18:18
Scheduled Server Maintenance (Resolved)
  • Priority - Medium
  • Affecting Server - Venus
  • Scheduled server maintenance announcement

    When: Sunday morning, 05-03-2015 starting at 10:00AM PDT

    Maintenance Window: 10:00AM PDT 11:30AM PDT

    Expected downtime: 15-20 minutes

    Purpose: Security Updates

    Our system administrators will be updating our servers with security enhancements on Sunday May 3rd starting at 10:00am PDT. This is a scheduled maintenance.

    A reboot of each server will be required. We generally do not expect the downtime to exceed 15 minutes, but it is based on many variables and may (rarely) exceed a half hour.

    Our support and billing servers will online and not affected by this maintenance.

    The support team will be actively monitoring the servers for the duration of the maintenance. If you have any questions, you may contact them at any time.

    .

    Thank you, Innerplanet Web Hosting

  • Date - 05/03/2015 00:00 - 05/04/2015 06:42
  • Last Updated - 05/02/2015 14:23
Scheduled maintenance (Resolved)
  • Priority - Medium
  • Affecting Server - Mars
  • Scheduled server maintenance announcement

    When: Sunday morning, 05-03-2015 starting at 10:00AM PDT

    Maintenance Window: 10:00AM PDT 11:30AM PDT

    Expected downtime: 15-20 minutes

    Purpose: Security Updates

    Our system administrators will be updating our servers with security enhancements on Sunday May 3rd starting at 10:00am PDT. This is a scheduled maintenance.

    A reboot of each server will be required. We generally do not expect the downtime to exceed 15 minutes, but it is based on many variables and may (rarely) exceed a half hour.

    Our support and billing servers will online and not affected by this maintenance.

    The support team will be actively monitoring the servers for the duration of the maintenance. If you have any questions, you may contact them at any time.

    .

    Thank you, Innerplanet Web Hosting

  • Date - 05/03/2015 00:00 - 05/04/2015 06:42
  • Last Updated - 05/02/2015 14:23
Jupiter Server Scheduled Maintenance (Resolved)
  • Priority - High
  • Affecting Server - Jupiter
  • On Monday, February 16th, 2015 at 10:00 PM EST our data center will begin migrating our Jupiter server to new hardware. The purpose of this migration is to decommission older hardware, and to upgrade this server to a more robust and stable version.
    There will be some periods of downtime while the Jupiter is migrating, especially at the end of the migration, which ensures all settings and data are identical on the new machine.

    This will affect our main website, billing and support desk including live chat.

    ->Important: NO client websites will be affected.

    If you have an emergency during this time our phone support will still be available at 1(800) 929-1689

    Thank you for your patience.
    Innerplanet Web Hosting

  • Date - 02/15/2015 23:43 - 04/02/2015 20:03
  • Last Updated - 02/15/2015 23:53
Venus Server Upgrade/Scheduled Maintenance No (Resolved)
  • Priority - High
  • Affecting Server - Venus
  • Venus Server Upgrade/Scheduled Maintenance Notice

    On Saturday December 13th and Sunday December 14th we will be finishing up our upgrade of the Venus server. The purpose of this upgrade is to provide increased space (on all plans), enable a continuous data protection backup solution and also to increase redundancy.  

    We expect only a very short periods of interruption during the weekend..

    Only accounts on the Venus server will be affected.

    Time Window:  Starting Saturday 1:00AM December 13th, 2014

    Thank you for your patience, Innerplanet

  • Date - 12/13/2014 01:00 - 02/15/2015 23:42
  • Last Updated - 12/10/2014 20:19
scheduled maintenance on Venus server tonight (Resolved)
  • Priority - Medium
  • Affecting Server - Venus
  • Quick scheduled maintenance on Venus server tonight 4-22-2014. Some accounts will be offline for 15-20 minutes while we reboot.

    Window-11:00PM PDT-1:00AM PDT

  • Date - 04/22/2014 11:01 - 02/15/2015 23:42
  • Last Updated - 04/23/2014 01:03
Jupiter Server maintenance (Resolved)
  • Priority - High
  • Affecting Server - Jupiter
  • Our Data Center will be performing scheduled maintenance on our Jupiter server. A reboot of the server will be required.  They will be bringing the server offline at the same time and performing a file system check.  Given the size of the RAID array of the host node this (could) take up to 3-4 hours.  The data center will be actively monitoring your host machine for the duration of the maintenance. 

    This will only affect our main site, support desk and billing area. No client accounts should experience any downtime since client's accounts are hosted on separate servers in different data centers.

    Please be aware that our normal support channels will not be available during certain parts of this window. We apologize for this inconvenience.
    If you do require urgent support during this time you may reach us at:

    support@innerplanetsupport.com
    On Twitter: @innerplanet
    On Facebook: facebook.com/innerplanet 

     

    When: Tuesday, April 15th, 2014  
    Maintenance window: 1:00 AM EDT and 7:00 AM EDT

    Purpose: System File Check/MySQL Update/Apache Update

     

    Thank You, Innerplanet

  • Date - 04/15/2014 01:00 - 04/15/2014 07:00
  • Last Updated - 04/15/2014 05:50
Scheduled Maintenance on the Mars and Venus S (Resolved)
  • Priority - High
  • Affecting Server - Mars
  • Scheduled Maintenance on the Mars and Venus Servers Saturday, February 15th 23:00 EST
    Some downtime expected while we reboot these servers. Our main site, billing and support will not be affected by this.

    Purpose: To perform routine software updates to existing systems for improved functionality, performance and security.
    Downtime Duration: Up to 30 Minutes

    Start of Maintenance Window: Saturday, February 15th 23:00 EST
    End of Maintenance Window: Sunday, Feb 16th 01:00 EST

    If you have any questions, please contact us through one of the various support methods.

    Thank you for your patience,
    Innerplanet

  • Date - 02/15/2014 23:00 - 04/14/2014 22:00
  • Last Updated - 02/13/2014 17:50
Scheduled Maintenance on the Mars and Venus S (Resolved)
  • Priority - High
  • Affecting Server - Venus
  • Scheduled Maintenance on the Mars and Venus Servers Saturday, February 15th 23:00 EST
    Some downtime expected while we reboot these servers. Our main site, billing and support will not be affected by this.

    Purpose: To perform routine software updates to existing systems for improved functionality, performance and security.
    Downtime Duration: Up to 30 Minutes
    Start of Maintenance Window: Saturday, February 15th 23:00 EST
    End of Maintenance Window: Sunday, Feb 16th 01:00 EST

    If you have any questions, please contact us through one of the various support methods.

    Thank you for your patience,

    Innerplanet

  • Date - 02/15/2014 23:00 - 04/14/2014 22:00
  • Last Updated - 02/13/2014 17:48
Venus server issue (Resolved)
  • Priority - Critical
  • Affecting Server - Venus
  • We are currently experiencing an issue with the network. This is affecting our Venus server and it is offline. Our level 3 techs and the data center people are aware of this and are working on it now. 
    We will update as soon as we have more info. 

    We sincerely apologize for the inconvenience and we will have it back online as soon as possible.

    Thank you so much for your patience,
    Innerplanet

  • Date - 01/10/2014 12:44
  • Last Updated - 01/10/2014 16:57
Scheduled Server Maintenance Saturday 14th, 2 (Resolved)
  • Priority - Medium
  • Affecting Server - Venus
  • Scheduled maintenance and
    Upgrade of the Venus server.

    Our system admins will be upgrading the Venus server on Saturday 14th, 2013. 
    Because this will require a reboot of the server your website will be offline for a brief period.
    Downtime is not expected to last more than 15-20 minutes. 
    The Window for this will start at 11:00am PDT. 

    Thank you for your patience,

    Innerplanet

  • Date - 09/14/2013 11:00 - 12/19/2013 12:57
  • Last Updated - 09/13/2013 22:27
Jupiter Server Update (Resolved)
  • Priority - Medium
  • Affecting Server - Jupiter
  • Between Tuesday, May 28 and Thursday, May 30 our LA Data Center will be performing a scheduled reboot of the Jupiter server. The nature of this reboot is to address a critical security issue. This will affect our main domain, billing and the help desk. However the down time isn't expected to last more than ten minutes.

    Client's servers will not be rebooted at this time.

    Thank you for your understanding,

    Innerplanet

  • Date - 05/28/2013 17:49
  • Last Updated - 05/31/2013 02:58
Network Issues (Resolved)
  • Priority - Critical
  • Hello, we are currently experiencing issues with some of our servers, including our live chat as well. We are fully aware of the problems and our support techs are working on it currently.

    We will update you as soon as possible.

    Thank you for your patience, Innerplanet

  • Date - 03/28/2013 16:56
  • Last Updated - 03/28/2013 19:21
Scheduled Server Maintenance Tonight March 26 (Resolved)
  • Priority - High
  • Affecting Server - Venus
  • Scheduled Server Maintenance Notice

    Hello, this is a notice that we will be upgrading the Venus server with security and performance updates tonight Tuesday evening March 26thth, 2013. The upgrade window will be between 5:30pm and 8:30pm PDT or 8:30PM to 11:30PM EDT.
    This will require a quick reboot of the server. If your website is located on this server it may appear offline for a short period of time during this window. Expected downtime should be very short. We apologize for the inconvenience.

    This update will finish our server updates to CloudLinux. CloudLinux will enable a whole host of new features including security, performance and the new PHP selector.

    Please check our News section at https://innerplanet.com/fusion/index.php?/News/List

    https://Twitter.com/innerplanet and Facebook for more info.

    Thank You Innerplanet

  • Date - 03/26/2013 17:30
  • Last Updated - 03/27/2013 03:49
Mars server scheduled maintainence (Resolved)
  • Priority - High
  • Affecting Server - Mars
  • Hello, this is reminder a notice that we are upgrading our Mars server with security and performance updates on Tuesday evening March 19th, 2013. The upgrade window will be between 6:00pm and 9:00pm PDT. This will require a quick reboot of the server. If your website is located on this server it may appear offline for a short period of time during this window. We apologize for the inconvenience.

    If you have any questions, as always please contact our support via live chat or our help desk at https://innerplanet.com/fusion


    Thank You for your understanding,  
    Innerplanet


  • Date - 03/19/2013 18:00 - 03/20/2013 02:26
  • Last Updated - 03/19/2013 18:15
Venus Server Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Venus
  • Hello, we are having network issues with our Venus server. The server admins are aware of this and are currently working on the problem.

    Thank you for your patience

  • Date - 03/24/2012 13:26 - 03/24/2012 14:59
  • Last Updated - 03/24/2012 13:29
Venus server experiencing network issues (Resolved)
  • Priority - Critical
  • Affecting Server - Venus
  • Our data center is currently having network issues. Our server admins are aware of the problem and are looking into it.

    Thank you for your patience

  • Date - 03/22/2012 19:22 - 03/24/2012 13:29
  • Last Updated - 03/22/2012 19:36
Scheduled maintenance on our help desk server (Resolved)
  • Priority - High
  • Affecting Server - Jupiter
  • Untitled Document <!-- .redold { font-weight: bold; color: #F00; } -->

    On Friday, March 2, 2012 at 8:00pm PST (GMT -8); the data center will be performing an upgrade on the Jupiter server where our help desk and billing are located. Because of this there will be some scheduled downtime involved.

    This will only affect our help desk, billing area and main site. No customer accounts will be affected.

    We generally do not expect the downtime to exceed 15 minutes, but it is based on many variables and may (rarely) exceed a half hour. Please contact us if you have any questions.

    Thank you for your patience,
    Innerplanet

  • Date - 03/01/2012 22:34 - 04/17/2012 17:58
  • Last Updated - 03/01/2012 22:36
Scheduled Maintenance On Mars Server (Resolved)
  • Priority - High
  • Affecting Server - Mars
  • Hello our server admin team is currently upgrading the Mars server. This is a scheduled event. If you are having connection issues please stand by; your server will be back up shortly.

    Thank you for your patience,

    Innerplanet

  • Date - 02/10/2012 22:25 - 02/12/2012 11:19
  • Last Updated - 02/10/2012 22:27
Scheduled Maintenance On Mars Server (Resolved)
  • Priority - High
  • Affecting Server - Mars
  • Hello, on Friday evening February the 10th, 2012 between 6:00pm (Pacific Time) and 12:00am midnight our system engineers will be performing scheduled maintenance on the Mars server. We do not expect much (if any) downtime during this window.

    The purpose of the upgrade is to allow the server to boot back up into the cloud even faster should a problem occur. Currently this server is using Parallels Virtuozzo containers and will be switched to the far more robust VMWare.

    If you have any questions, please contact our support team 24 hours a day. For up to date information and new product specials, please follow us on Twitter.- www.twitter.com/innerplanet

    Thank you, Innerplanet Web Hosting

  • Date - 02/10/2012 00:00 - 02/12/2012 11:19
  • Last Updated - 02/09/2012 04:17
Scheduled maintenance (Resolved)
  • Priority - High
  • Affecting System - All Servers
  • Hello, our data center engineers together with the BlueArc engineers will be conducting an emergency scheduled upgrade on our High Performance Network Storage.The maintenance window will begin Wednesday August 24th, 2011 at 8:00pm EST and is expected to last until 11:00pm EST.

    During the scheduled maintenance window your account will experience periods of downtime.

    This will also include our helpdesk support, live chat support and our toll free phone support.

    We sincerely apologize for any problems this may cause however the outage is absolutely necessary to facilitate an upgrade of our networking equipment firmware and cloud in order to more easily mitigate the servers away from any future DDoS attacks and networking issues.
    Our data center engineers will work closely with on-site BlueArc engineers to assure that the maintenance is done as quickly as possible.


    Our website (
    http://www.innerplanet.com/), client portal and helpdesk will be offline and unreachable during the maintenance window. However, we have already scheduled additional staff to provide immediate support for you (if needed) once our systems are back online.

    We will be posting updates on Twitter @innerplanet during the outage.


    Additionally, if you have any comments, questions, or concerns regarding this outage please contact us through the various support options available.

    Thank you for your patience,
    Innerplanet Web Hosting


  • Date - 08/24/2011 00:00 - 09/19/2011 15:44
  • Last Updated - 08/22/2011 18:21
Network Issues (Resolved)
  • Priority - Critical
  • Affecting Server - Venus
  • Hello, for the past several hours we have been experiencing network issues. This has been caused by a deliberate ddos attack targeted at another company in the same data center. Due to switch saturation we saw some periods of lost connectivity.

    Our server admins our working with our data center right now in order to troubleshoot this issue and prevent it from happening again.

    We apologize for the issue and thank you for your patience.

    Innerplanet

  • Date - 08/05/2011 17:07 - 08/06/2011 05:53
  • Last Updated - 08/05/2011 17:07
No issues at this time (Resolved)
  • Priority - High
  • Affecting Other - All Servers
  • No reported issues at this time. All servers and network functioning as normal.

  • Date - 03/30/2011 17:52 - 02/10/2012 22:28
  • Last Updated - 03/30/2011 17:54
Emergency Mars server reboot tonight (Resolved)
  • Priority - High
  • Affecting Server - Mars
  • Emergency reboot at 9:00PM PDT tonight for the Mars server and our Jupiter server scheduled. This should only last 5 minutes or less.
    We are very sorry for the interruption in service, however this will complete our memory upgrades and bring in even more performance to the servers.

    Thank you for your understanding,
    Innerplanet

  • Date - 03/25/2011 23:55 - 03/30/2011 17:51
  • Last Updated - 03/25/2011 23:56
Mars server maintenance reboot scheduled toni (Resolved)
  • Priority - High
  • Affecting Server - Mars

  • A short maintenance reboot scheduled for tonight March 24th, 2011 starting at 10:00pm PDT.

    This is a memory upgrade and will affect both the Mars and the Jupiter servers. Total downtime is not expected to be longer than 10 minutes.

    Thank you for your patience,

    Innerplanet

  • Date - 03/24/2011 20:43 - 03/25/2011 23:52
  • Last Updated - 03/24/2011 20:46
Venus server emergency reboot (Resolved)
  • Priority - Critical
  • Affecting Server - Venus
  • Hello, currently we are experiencing issues with our Venus server. An emergecy reboot is in progress and accounts should be back up shorly.

    Thank you, Innerplanet

  • Date - 01/12/2011 19:26 - 01/13/2011 15:20
  • Last Updated - 01/12/2011 19:29
Venus Server Move (Resolved)
  • Priority - High
  • Affecting Server - Venus
  • Next weekend on Friday evening November, 26th starting at 6:00pm (Pacific Time) we will be upgrading the server that your website is on. This will complete Innerplanet’s move to all new servers which will offer everyone faster access times, zero downtime in the event of a hard drive failure and full redundancy since your data will be duplicated and/or stored across multiple drives.This will also enable us to launch our new VPS server line next month.

    We do not expect any downtime during this transition
    as we are leaving the old server up and live for several days while the propagation completes.

     

    Dedicated IP customers will be notified of their new IP addresses this week as well.
    Please see the news section of Innerplanet.com for any updates or follow us on Twitter

    Twitter

    Thank you,
    Innerplanet Web Hosting

    In addition, we are doing this in a time with the least amount of traffic on this server.
    Note: The new server IP will be 204.93.198.18 
     

  • Date - 11/24/2010 00:00 - 03/12/2011 18:04
  • Last Updated - 11/24/2010 15:18
Planned reboot/ Maintenance Tonight (Resolved)
  • Priority - High
  • Affecting Server - Mars
  • Details Planned reboot / Maintenance

     

     

    Between Tuesday, September 28, 2010 10PM and Wednesday September 29, 2010 3AM EDT, the data center will perform maintenance on the Mars server.  A reboot of the server will be required. We generally do not expect the downtime to exceed 15 minutes, but it is based on many variables and may (rarely) exceed a half hour. The support team will be actively monitoring the server for the duration of the maintenance. If you have any questions, you may contact them.

    The following evening (Wednesday, September 29, 2010 10PM and Thursday September 30, 2010 1AM PDT) the Jupiter server will experience the same reboot.

     

    Thank you for your understanding, Innerplanet

  • Date - 09/28/2010 21:03 - 11/24/2010 14:46
  • Last Updated - 09/28/2010 21:13
Network Issues at the data center Affecting (Resolved)
  • Priority - High
  • Affecting Server - Venus
  • Hello, Our data center is experiencing network issues that can cause some websites to appear down at this time. They are aware of the problem and we will update our clients here as soon as this has been rectified.

    Thank you for you patience, Innerplanet

  • Date - 09/04/2010 18:44 - 09/04/2010 20:44
  • Last Updated - 09/04/2010 18:47
Venus Server (Resolved)
  • Priority - Low
  • Affecting Server - Venus
  • No problems reported at this time.

  • Date - 07/16/2010 01:00 - 09/04/2010 18:44
  • Last Updated - 07/16/2010 01:03
Routine maintenance on the Mars server (Resolved)
  • Priority - High
  • Affecting Server - Mars
  • Hello, the data center will be performing routine maintenance on the Mars server Thursday, January 28th starting at 8:00pm EST (5:00 PST). This is a needed security update and will require down time of at least one hour. During this time your website will not be available. We apologize for any inconvenience that this may cause.

    Thank you for your understanding,
    Innerplanet Web Hosting Administration

  • Date - 01/28/2010 18:16 - 07/16/2010 00:55
  • Last Updated - 01/28/2010 18:17

Server Status

Below is a real-time overview of our servers where you can check if there's any known issues.

Server HTTP FTP POP3 PHP Info Server Load Uptime
Jupiter PHP Info
Mars PHP Info
Titan PHP Info
Venus PHP Info

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